Shipping & Returns
I ship from Portugal with CTT (Portugal's national postal service) or DHL, and offer standard and tracked shipping options within the EU. Shipping costs will be shown at checkout. Depending on the total amount of your order, you may receive a free shipping benefit. Please ensure that your shipping address is correct, as Wholesome Collective is not responsible for lost or delayed packages due to incorrect information.
Shipping Times
I aim to process and ship orders within 3-5 business days. Shipping times vary depending on your location and an estimated delivery date will be provided at checkout. Delays due to customs or other factors are beyond my control.
Returns & Refunds
Due to the nature of my products, I do not generally accept returns. However, if you encounter any issues with your order, please contact me within 14 days, and I will do my best to find a solution. Refunds are granted at my discretion and are not guaranteed.
Lost or Damaged Items
I am not responsible for packages lost or damaged during shipping, but if you encounter such issues, please get in touch with me, and I will work with you to try and resolve the situation. If you prefer to keep an eye on your package I recommend you to choose for the tracking option, however, standard tracking has always been working well so far.
For shipments outside the EU, please contact me on hello@wholesomewithmandy.com